HOW CAN WE HELP?

Melrose Apartment Cleaning FAQS

GETTING STARTED

How do I create a The Melrose Apartment Cleaning Account?

Dust light fittings (Walls, Ceilings and Free Standing) Adhere to health and safety
Dust walls and ceilings. Adhere to health and safety
Clean visible radiators and skirting boards
Clean dining table and chairs (Hoover or drywipe chairs)
Clean sideboards, bookshelves and display tables etc (External Only)
Clean light switches and plug sockets
Clean doors and door handles
Clean picture frames and mirrors (Walls and free standing)
Clean radiators and visible skirting boards
Clean window ledges
Hoover carpets and woodfloors including rugs and mats

Do you service my area?

Dust light fittings (Walls, Ceilings and Free Standing) Adhere to health and safety
Dust walls and ceilings. Adhere to health and safety
Clean visible radiators and skirting boards
Clean dining table and chairs (Hoover or drywipe chairs)
Clean sideboards, bookshelves and display tables etc (External Only)
Clean light switches and plug sockets
Clean doors and door handles
Clean picture frames and mirrors (Walls and free standing)
Clean radiators and visible skirting boards
Clean window ledges
Hoover carpets and woodfloors including rugs and mats

What is included in a standard cleaning?

Dust light fittings (Walls, Ceilings and Free Standing) Adhere to health and safety
Dust walls and ceilings. Adhere to health and safety
Clean visible radiators and skirting boards
Clean dining table and chairs (Hoover or drywipe chairs)
Clean sideboards, bookshelves and display tables etc (External Only)
Clean light switches and plug sockets
Clean doors and door handles
Clean picture frames and mirrors (Walls and free standing)
Clean radiators and visible skirting boards
Clean window ledges
Hoover carpets and woodfloors including rugs and mats

Do you bring your own cleaning supplies, products and equipment?

Dust light fittings (Walls, Ceilings and Free Standing) Adhere to health and safety
Dust walls and ceilings. Adhere to health and safety
Clean visible radiators and skirting boards
Clean dining table and chairs (Hoover or drywipe chairs)
Clean sideboards, bookshelves and display tables etc (External Only)
Clean light switches and plug sockets
Clean doors and door handles
Clean picture frames and mirrors (Walls and free standing)
Clean radiators and visible skirting boards
Clean window ledges
Hoover carpets and woodfloors including rugs and mats

Can I request special tasks or extras?

Dust light fittings (Walls, Ceilings and Free Standing) Adhere to health and safety
Dust walls and ceilings. Adhere to health and safety
Clean visible radiators and skirting boards
Clean dining table and chairs (Hoover or drywipe chairs)
Clean sideboards, bookshelves and display tables etc (External Only)
Clean light switches and plug sockets
Clean doors and door handles
Clean picture frames and mirrors (Walls and free standing)
Clean radiators and visible skirting boards
Clean window ledges
Hoover carpets and woodfloors including rugs and mats

GENERAL INQUIRIES

When and how do I pay?

Dust light fittings (Walls, Ceilings and Free Standing) Adhere to health and safety
Dust walls and ceilings. Adhere to health and safety
Clean visible radiators and skirting boards
Clean dining table and chairs (Hoover or drywipe chairs)
Clean sideboards, bookshelves and display tables etc (External Only)
Clean light switches and plug sockets
Clean doors and door handles
Clean picture frames and mirrors (Walls and free standing)
Clean radiators and visible skirting boards
Clean window ledges
Hoover carpets and woodfloors including rugs and mats

What happens after I book my cleaning?

Dust light fittings (Walls, Ceilings and Free Standing) Adhere to health and safety
Dust walls and ceilings. Adhere to health and safety
Clean visible radiators and skirting boards
Clean dining table and chairs (Hoover or drywipe chairs)
Clean sideboards, bookshelves and display tables etc (External Only)
Clean light switches and plug sockets
Clean doors and door handles
Clean picture frames and mirrors (Walls and free standing)
Clean radiators and visible skirting boards
Clean window ledges
Hoover carpets and woodfloors including rugs and mats

Can I cancel or reschedule my cleaning?

Dust light fittings (Walls, Ceilings and Free Standing) Adhere to health and safety
Dust walls and ceilings. Adhere to health and safety
Clean visible radiators and skirting boards
Clean dining table and chairs (Hoover or drywipe chairs)
Clean sideboards, bookshelves and display tables etc (External Only)
Clean light switches and plug sockets
Clean doors and door handles
Clean picture frames and mirrors (Walls and free standing)
Clean radiators and visible skirting boards
Clean window ledges
Hoover carpets and woodfloors including rugs and mats

Are you guys pet friendly?

Dust light fittings (Walls, Ceilings and Free Standing) Adhere to health and safety
Dust walls and ceilings. Adhere to health and safety
Clean visible radiators and skirting boards
Clean dining table and chairs (Hoover or drywipe chairs)
Clean sideboards, bookshelves and display tables etc (External Only)
Clean light switches and plug sockets
Clean doors and door handles
Clean picture frames and mirrors (Walls and free standing)
Clean radiators and visible skirting boards
Clean window ledges
Hoover carpets and woodfloors including rugs and mats

Do I have to be home for the cleaning?

Dust light fittings (Walls, Ceilings and Free Standing) Adhere to health and safety
Dust walls and ceilings. Adhere to health and safety
Clean visible radiators and skirting boards
Clean dining table and chairs (Hoover or drywipe chairs)
Clean sideboards, bookshelves and display tables etc (External Only)
Clean light switches and plug sockets
Clean doors and door handles
Clean picture frames and mirrors (Walls and free standing)
Clean radiators and visible skirting boards
Clean window ledges
Hoover carpets and woodfloors including rugs and mats

MANAGE YOUR ACCOUNT

How do I log into my account?

Dust light fittings (Walls, Ceilings and Free Standing) Adhere to health and safety
Dust walls and ceilings. Adhere to health and safety
Clean visible radiators and skirting boards
Clean dining table and chairs (Hoover or drywipe chairs)
Clean sideboards, bookshelves and display tables etc (External Only)
Clean light switches and plug sockets
Clean doors and door handles
Clean picture frames and mirrors (Walls and free standing)
Clean radiators and visible skirting boards
Clean window ledges
Hoover carpets and woodfloors including rugs and mats

How do I change my password?

Dust light fittings (Walls, Ceilings and Free Standing) Adhere to health and safety
Dust walls and ceilings. Adhere to health and safety
Clean visible radiators and skirting boards
Clean dining table and chairs (Hoover or drywipe chairs)
Clean sideboards, bookshelves and display tables etc (External Only)
Clean light switches and plug sockets
Clean doors and door handles
Clean picture frames and mirrors (Walls and free standing)
Clean radiators and visible skirting boards
Clean window ledges
Hoover carpets and woodfloors including rugs and mats

How do I reset my password?

Dust light fittings (Walls, Ceilings and Free Standing) Adhere to health and safety
Dust walls and ceilings. Adhere to health and safety
Clean visible radiators and skirting boards
Clean dining table and chairs (Hoover or drywipe chairs)
Clean sideboards, bookshelves and display tables etc (External Only)
Clean light switches and plug sockets
Clean doors and door handles
Clean picture frames and mirrors (Walls and free standing)
Clean radiators and visible skirting boards
Clean window ledges
Hoover carpets and woodfloors including rugs and mats

How do I change my address?

Dust light fittings (Walls, Ceilings and Free Standing) Adhere to health and safety
Dust walls and ceilings. Adhere to health and safety
Clean visible radiators and skirting boards
Clean dining table and chairs (Hoover or drywipe chairs)
Clean sideboards, bookshelves and display tables etc (External Only)
Clean light switches and plug sockets
Clean doors and door handles
Clean picture frames and mirrors (Walls and free standing)
Clean radiators and visible skirting boards
Clean window ledges
Hoover carpets and woodfloors including rugs and mats

How do I change my credit card?

Dust light fittings (Walls, Ceilings and Free Standing) Adhere to health and safety
Dust walls and ceilings. Adhere to health and safety
Clean visible radiators and skirting boards
Clean dining table and chairs (Hoover or drywipe chairs)
Clean sideboards, bookshelves and display tables etc (External Only)
Clean light switches and plug sockets
Clean doors and door handles
Clean picture frames and mirrors (Walls and free standing)
Clean radiators and visible skirting boards
Clean window ledges
Hoover carpets and woodfloors including rugs and mats

How do I book my first appointment?

Dust light fittings (Walls, Ceilings and Free Standing) Adhere to health and safety
Dust walls and ceilings. Adhere to health and safety
Clean visible radiators and skirting boards
Clean dining table and chairs (Hoover or drywipe chairs)
Clean sideboards, bookshelves and display tables etc (External Only)
Clean light switches and plug sockets
Clean doors and door handles
Clean picture frames and mirrors (Walls and free standing)
Clean radiators and visible skirting boards
Clean window ledges
Hoover carpets and woodfloors including rugs and mats

TRUST & SAFETY

Can I trust my cleaning professional?

Dust light fittings (Walls, Ceilings and Free Standing) Adhere to health and safety
Dust walls and ceilings. Adhere to health and safety
Clean visible radiators and skirting boards
Clean dining table and chairs (Hoover or drywipe chairs)
Clean sideboards, bookshelves and display tables etc (External Only)
Clean light switches and plug sockets
Clean doors and door handles
Clean picture frames and mirrors (Walls and free standing)
Clean radiators and visible skirting boards
Clean window ledges
Hoover carpets and woodfloors including rugs and mats

What happens if something goes wrong during my appointment?

Dust light fittings (Walls, Ceilings and Free Standing) Adhere to health and safety
Dust walls and ceilings. Adhere to health and safety
Clean visible radiators and skirting boards
Clean dining table and chairs (Hoover or drywipe chairs)
Clean sideboards, bookshelves and display tables etc (External Only)
Clean light switches and plug sockets
Clean doors and door handles
Clean picture frames and mirrors (Walls and free standing)
Clean radiators and visible skirting boards
Clean window ledges
Hoover carpets and woodfloors including rugs and mats

Is my billing information kept safe and secure?

Dust light fittings (Walls, Ceilings and Free Standing) Adhere to health and safety
Dust walls and ceilings. Adhere to health and safety
Clean visible radiators and skirting boards
Clean dining table and chairs (Hoover or drywipe chairs)
Clean sideboards, bookshelves and display tables etc (External Only)
Clean light switches and plug sockets
Clean doors and door handles
Clean picture frames and mirrors (Walls and free standing)
Clean radiators and visible skirting boards
Clean window ledges
Hoover carpets and woodfloors including rugs and mats

Are you insured?

Dust light fittings (Walls, Ceilings and Free Standing) Adhere to health and safety
Dust walls and ceilings. Adhere to health and safety
Clean visible radiators and skirting boards
Clean dining table and chairs (Hoover or drywipe chairs)
Clean sideboards, bookshelves and display tables etc (External Only)
Clean light switches and plug sockets
Clean doors and door handles
Clean picture frames and mirrors (Walls and free standing)
Clean radiators and visible skirting boards
Clean window ledges
Hoover carpets and woodfloors including rugs and mats

What is your 100% satisfaction guarantee?

Dust light fittings (Walls, Ceilings and Free Standing) Adhere to health and safety
Dust walls and ceilings. Adhere to health and safety
Clean visible radiators and skirting boards
Clean dining table and chairs (Hoover or drywipe chairs)
Clean sideboards, bookshelves and display tables etc (External Only)
Clean light switches and plug sockets
Clean doors and door handles
Clean picture frames and mirrors (Walls and free standing)
Clean radiators and visible skirting boards
Clean window ledges
Hoover carpets and woodfloors including rugs and mats

What is your refund policy?